Testimonals
Testimonals
March 31, 2014
Sincerely,
Tim G. Piper
President
Treasured Paws, Inc.
We started using PETS (Pet Electronic Tracking System) just over a year ago. At first, I thought it was great but I was a little skeptical. I am not tech. kind of person. It was easy to learn! I was introducing it to our clients and showing them how it works by the next day. In the coarse of this last year, I found this system to be everything that I was told it would be and more.
This system works great for a smaller operation like ours (three people covering an ~60 mile radius); if we were larger I could not imagine the logistics without it! As soon as a pet is put into the system you are notified. You know automatically whether the pet is for Individual (return of ashes) or not, the weight of the pet, the pet’s name in a legible form, and when it passed away. This allows us to prioritize the cremation pick ups that we do. We save time, we save gas, we save money and MOST importantly-we please our clients (animal hospitals). All of this reflects directly on our bottom line revenues.
It is also great for our clients, they can log into the system and know if we have been notified for pick up, if we have picked up the pet, if the cremation has taken place and when it has been delivered. The system eliminates some of the unnecessary phone calls, because they can see what is going on too. Again, this save time and energy on everyone’s part.
Tech support is a word that I hate. In most cases, for me, tech support means holding the phone for an hour with little results. This is not the way PETS has been designed-Thank goodness. I have had little need for tech support with this system. Anything that I have had a question about has been answered with one very short phone call. Update is another computer term I hate too. Usually, this means learning the system all over again. PETS has had several updates since we began with the system. There has been no relearning the system. The updates have made an easy process even easier–by the way I love the icon reminders for such things as paw prints and hair clippings–great idea!
In short, I would highly recommend the PETS system to anyone whether a single person operation or a multi-location operation.
Thank you again!
Sincerely,
Tim McKinnish
Faithful Friends Pet Cremation
Raleigh, NC